All posts by samanthaburgess2015

Transcript/Analytics from 21st March

The #ukmedlibs chat on ‘difficult people’ was an interesting one, I have a feeling that we were only just getting warmed up when the time came to say goodbye.

Clearly there is some need to identify what a ‘difficult person’ or ‘difficult people’ might be.  But we were also reminded that, generally speaking, people do not deliberately set out to be difficult and may perhaps be having a bad day themselves.

If you’d like to find out more about was covered, the transcript is available here, along with the statistical analysis.

Do you have a topic that you’d like to discuss with your fellow librarians/information providers/knowledge specialists – what’s in a title!? Come and tell us what you’d like to talk about.

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Dealing with difficult people.

#UKMedlibs chat on Tuesday 21st March at 8pm.

Building on the more general themes of previous #ukmedlibs chats of work resolutions and productivity, we now take a look at the theme of difficult people.

There is no doubt that we find difficult people in all walks of life, whether at home, at school, while shopping, or at work.  When it comes to meeting them at work, they could be library users, colleagues (in the library and outside), managers, or vendors.  So we’d like you to consider the following questions:

NB: speak in general terms please, no names mentioned please as twitter is a public forum

  1. Have you come across difficult people at work? How does it affect the workplace?
  2. Can you give an example of a situation with a difficult person and how you handled it?
  3. How can you support your colleagues if the difficult person is a team member?
  4. Do you have any tips for dealing with that difficult person in a training session?
  5. How do you deal with difficult library users?
  6. What advice would you offer someone dealing with a difficult person for the first time?
  7. Is this something that training should be offered in?

Just one word of caution…if you don’t come across difficult people….perhaps you ARE the difficult person (tongue firmly in cheek!)

Transcript of our festive chat

The transcript of last night’s festive chat is now available on Symplur, as are the statistics.

It was great to chat with you all, we certainly caught the attention of a few people!

We look forward to chatting with you again in 2017 – do let us have your suggestions for chat topics, we are always looking for more ideas – just contact us via Twitter on @ukmedlibs, or any one of three volunteers – Tom Roper, Holly Case, or Sam Burgess.

Have a very Merry Christmas and a Happy New year.

Annual Festive #UKMedlibs chat

The annual tradition is nearly upon us, no, not Christmas, Winterval, Hannukah, Solstice, or whatever you choose to call it, but the festive edition of #UKMedlibs.

Join us for the second year running (ok, so it’s a young tradition!) at 8pm on Tuesday 20th December as we explore the more amusing and unusual articles out there.

If you need inspiration, you need look no further than the Christmas editions of the BMJ or even at last year’s #UKMedlibs blog post or the transcript of the chat we had last year.

There are no questions for the chat, just come along with the strangest article you  have ever found, whether it made your laugh or raise your eyebrows!

Grab a mulled wine and a mince pie and join us for a chat – you never know, you might just find the perfect article to use for your critical appraisal teaching!

Transcript and analytics for the library quality assurance chat.

As ever – thank you to our participants (all 36 of you) of last night’s #ukmedlibs chat, the chat was most stimulating – I  know that a few of you were first time participants and had trouble keeping up with the speed of conversation – well done for  hanging in there!

You can now peruse the conversation at your leisure by going through the symplur transcript or investigating the analytics to see  who tweeted the most, or who had the greatest reach.  Of course, the #ukmedlibs hashtag itself is still available on twitter if you would rather take a look back at the chat that way.

Our next chat, on Tuesday 15th November, will cover ‘summarising and synthesising evidence” with Alison McLaren from Surrey and Sussex facilitating the chat for us.  The questions for the session will appear on the blog before then.

Assessing the quality of our library services.

The next #UKmedlibs chat is on Tuesday 18th October at our usual time of 8pm where we will be focusing on the LQAF and library quality standards.  This is a particularly UK-centric discussion topic, so I apologise to those that don’t know what LQAF stands for – it stands for Library Quality Assurance Framework, and is an annual process whereby NHS (and some academic) library staff self-assess their libraries against an agreed set of criteria. However, if you run your own quality assessments in your libraries we would love to hear from you too as we’d like to know what we could do better so do join in and tell us how you support quality assurance processes in your library.

In any case I am sure we could hear the multitude of sighs of relief from around the country towards the end of the summer as the last t was crossed, and the last I dotted on this year’s annual LQAF return. I even admit to completing two (!) this year – one at my old job before I left and one at my new job just after I started, now that’s persistence (or foolishness) for you!

The quality of our healthcare libraries remains an important topic and so another K4H Task and Finish group has popped up as we attempt to redefine quality standards  and develop a new evaluation framework for NHS funded libraries (particularly as so many other things are changing as a result of Knowledge for Health).

So, the questions for this topic are:

1)    What do you think quality assurance is – how do you define quality?

2)    How does your LQAF or quality assurance process get completed? – by the library manager, another individual, or the whole team – why?

3)    Do you find the LQAF a useful tool for measuring library quality?

4)    What impact does your quality assurance process have on your library services?

5)    Has measuring quality helped improve on your library services? – e.g. cost effectiveness, working with other LKS

6)    Has the LQAF motivated you to widen your service offer?

7)    Does having a quality assurance process encourage you to reach new clients?

8)    Has the LQAF provided impetus to embed your library services deeper in organisation?

9)    An evaluation/quality framework would be even better if……

Do come along – we want to reflect on the current process but are also very keen to explore how other healthcare libraries determine that they run a quality service so please don’t assume that you can’t contribute if you don’t use the LQAF because I am sure that we have much to learn from you.

Do you have an ‘appy Library?

Excuse the poor pun!  Without further ado I announce that the next #UKMedLibs chat on Tuesday 16th February (at the usual time of 8pm) will focus on Apps – for libraries, knowledge management, or just health related (whether for staff or patients) and explore their benefits and problems.

Essentially our question is: do you use (or recommend) any apps for library / knowledge / health use – it’s a broad question I know but I’m hoping that we can get the conversation started and make a few connections for people.
So, come discuss your favourite app, tell us the ones to avoid, and share what you would really like to see in an app – what would you design if you could?  In fact – we’d be very interested to hear if you have indeed designed one – what were the pitfalls, successes, and things to avoid if you’d do it again?  (If you have created an app that you’d like to show off – please come and tell us all about it on Tuesday 16th February at 8pm.)
Questions for the evening will be:

 

  • Do you use library / knowledge / health  apps yourself?
  • What apps do you prefer – content based, databases, tools for making life easier?
  • Do you recommend any for your library users?
  • Do you recommend any for your fellow library colleagues?
  • Do you recommend any for patients?
  • Should we be recommending apps for staff and patients?
  • How did you find your best apps?
  • What do you look for (or want) in an app?
  • What app would you avoid? (and why!?)
  • Have you created an app (would you want to)?
  • Are apps really the way forward?
And finally – two questions inspired by a conversation with @Agent23:
  • How secure are apps? (especially considering that it was found that NHS recommended apps were at risk of “leaking” secure information – http://www.bbc.co.uk/news/technology-34346806)
  • Should library staff be involved in teaching privacy/security issues?
[Can we even trust the veracity of the information shared, but that’s a question for another time perhaps!]

 

Last but not least – can you recommend a workflow app that makes life easier for you – do you even use such apps or do you prefer the usual stand-by of pen and paper?!
As ever, the chat will be archived on Symplur, but do join us on the evening if you can.
By the way – do let us know what you’d like to discuss on #UKMedLibs – we’re always looking for ideas, and if you’d like to lead a chat then so much the better!